Consumer Meter Testing at a Utility in India

A utility in India was faced of with revenue protection issues and wanted to stop revenue losses occurring due to problems in meters. We carried out a meter testing service for the utility. From the findings of the testing the utility could assess the amount owing to it and was able to update its database of metering assets. They were able to reduce customer complaints and identify cases of theft.

Distribution reforms and metering

The vertically integrated State Electricity Boards were created for generation, transmission and distribution of electricity as per the provision of the Indian Electricity Act. This structure has yielded reasonable results with respect to rural electrification but supply of power below cost of supply to various categories of consumers resulted in bankruptcy of almost all the electricity boards in the country.

Prepayment Metering System

Prepayment or pay as you go system is receiving more and more attention worldwide as utilities are looking at ways to improve customer service, improve their cash flow and minimize their risks. The concept of prepaid remains the same but there is going to be a paradigm shift in the application.

Spot billing service at a Utility in India

A large utility in India showed poor revenue collection due to a irregular billing cycle. There were issues related to incorrect bills and delivery to wrong addresses or persons. The on the spot bill generation service provided by us helped utility to improve its billing cycle, identifying defective meters, reducing billing disputes and improved the cash flow.

Transition from Electricity Postpaid system to Prepayment: From Consumer to Customer

Indian utilities are actively pursuing migration from the present post paid revenue cycle management system to the prepayment electricity based system. The distribution companies in restructured electricity market have done pilots and field trials to access the acceptability of the system on small consumer base.